Logging in, and keeping your bonus account in good standing
Logging in takes ten seconds. Keeping the account, and whatever bonus is sitting in it, out of trouble is the part worth reading.
username or email address, with optional 2FA if you've switched it on. Worth knowing: a lock freezes whatever bonus or cash balance is sitting in the account too, not just your access.
Forgot your password
Click through to password reset rather than guessing.
Enter your registered email address - the casino sends an email with reset instructions.
It lands in your inbox - set a new password from there.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
That's different from self-exclusion, which you choose yourself rather than something that happens to you. If a lockout - or your own play - has you rattled, Gambling Help Online - 1800 858 858 / gamblinghelponline.org.au is there for Australians, independent of Smokos.